This section introduces you to our systems implementation, systems administration and support services.
"We have found Transcendit responsive and easy to talk to, both in a business and a personal sense. We work together very much as a partnership. We are so pleased with the work they have carried out that we are now regard Transcendit as our preferred IT Services Provider."
Support Services
If your IT doesn't work, your business doesn't work. Unfortunately IT systems and networks don’t manage themselves, and employing people to maintain them is expensive. Therefore a highly cost effective way to provide the technical skills you need is to take a tailored Transcendit support package.
So let Transcendit be your IT department !!
What you get is:
- Advice from a team of professionals with years of IT experience including most of the business hardware and software used in this country.
- Timely solutions to your problems – a skilled professional can be with you online in minutes
- Effective planning for development and implementation of your computer system
- Friendly, flexible service delivered in a professional, confidential and reliable manner
And your new IT department will never be off sick and never take a day’s holiday!
It can be any mix from the following:
- Telephone support
- Remote dial-in, with an IT professional able to review your problem on line
- On-site support
- A bank of days for other ad-hoc requirements
- Regular system health checks
In addition all Transcendit support customers get regular:
- Reports on service usage
- Management review meetings where you can raise issues and discuss how we can provide an even better service to your busines
“We had been badly let down by two other IT companies, who made promises but didn’t keep them, and did not meet our deadlines. With Transcendit, the response when you call is immediate and what they promise they deliver.”
"Distance is not a problem with Transcendit; the support is always there, whether on the phone, via remote connection or travelling to Preston, as they have done to help familiarise staff with the Windows XP Professional operating system. At each step, they make sure everyone is on the same wavelength and, unlike other IT companies, are happy to leave behind the knowledge and skills we require."