1. We will treat our customers the way we would like to be treated ourselves.
2. We will provide friendly, efficient service.
3. We will be honest.
4. We will do our utmost to avoid talking IT jargon (though this is not always easy).
5. We will listen to our customers.
6. When you call to log a support request or any other query, we will put you through straight away if we can. If not, we will call you back within an hour.
7. We will keep our appointments and arrive on time. If we can’t (things happen) then we will call you in advance and rearrange the meeting as soon as possible.
8. We will own up when we make a mistake (we are human so we do make them) and make all reasonable efforts to minimise the impact on you.
9. We will be pro-active and make suggestions for improving systems and processes whenever we can.
10. We will not charge more than you are expecting – if we quote a fixed price, you get the job done for that price. If you are paying by time and materials, we will set expectations and inform you if these are likely to change.
11. We will respect the confidentiality of your business and your data.
12. We will always find time if you want to talk about things over a cup of tea.

To help deliver and complement the Transcendit Way we are using a new system called CustomerSure to record and manage all of your feedback.