The Transcendit team includes highly skilled individuals with vast experience of all the main types of hardware and software used in British business. We have various areas of expertise and technical excellence, enabling us to partner with some of the biggest names in IT such as Microsoft, Novell, McAfee and Oracle.
But what really makes us different is our honest approach. We will not "talk techie" and we will always be honest - about the time a project will take, about guaranteed fees, or about the scale of any problems you have. Our clients describe us as "nice to talk to", "reliable" and "always professional".
One of the founders of Transcendit, Dick is the first of us to retire. Though still a Director, he now has more time to spend on his hobbies, which include bridge, gardening, stargazing, cooking Indian food and spending time with his grandchildren.
"Dick's sense of humour, helpful attitude and skill in passing on his technical knowledge were particularly noteworthy."
Having fulfilled a variety of development, consultancy and managerial roles on both sides of the Atlantic, Adam brings a unique set of skills to our customers. An American kidnapped by a winsome Geordie, Adam has come to love the people, beer, and football of this country.
"I have been impressed by the level of commitment and professionalism he has shown towards resolving the problems that we have been experiencing."
A Consultant with over 30 years general IT experience, specialising for more than 15 years in the design, development, implementation and administration of relational database solutions. Tom is also now responsible for Transcendit's finances.
For relaxation Tom enjoys watching sport, particularly football and Liverpool FC. He tries to keep fit, is a member of local running and orienteering clubs and still plays a bit of 5-a-side football. Keeping fit means that he doesn't feel guilty about enjoying nice meals with family and friends and the odd glass of wine!
"...Tom's diligence and customer focused attitude during those often trying times..... his sheer hard work, professionalism and ability to deliver a quality product have proved invaluable."
Phil Lee, HMRCView all staff
Throughout his career in IT spanning over 20 years Dave has worked with a large variety of organisations to consistently provide quality IT solutions for business challenges.
Dave enjoys building close partnerships and relationships with customers. He strives to ensure customers receive an excellent service which paves the way to working with Transcendit over the long term.
Outside of work Dave's life is centred around his family and friends. He enjoys an active lifestyle led by his young family but also spends some time going to the gym and socialising. As a Newcastle United season ticket holder, he can be typically found enduring that associated roller coaster ride!
"Within a tight deadline and with minimal initial information, Dave was able to effectively communicate to extract further information on our requirements and design an NT installation to match them"
A Technical Consultant with over 20 years experience in IT, specialising in Systems Integration and Internet solutions. To Lee, computing is both a job and hobby though he always finds time for a pint with the lads!
“Lee is amazing. We keep trying to fox him but haven’t managed it yet. He constantly comes up with solutions that exceed our expectations.” Chris Jackson, AGCAS
"Excellent technical skills, with a great sense of humour would be a great bonus to any team that he is part of "
"Lee is Einstein"
Dr Paul Callaghan is a Ruby on Rails developer, specialising in e-Commerce applications and performance optimization. He contributed significantly to the early development of Spree, the #1 Rails e-commerce platform, and uses Spree in one of our applications. Before that, Paul was a university lecturer for 10 years, working on advanced programming techniques and natural language processing, until he taught an MSc course on Rails and decided there were more fun things to do.
Outside of work, he likes to escape to the nearest beach with his power kites, but more often than not he ends up trying to keep his three young sons out of mischief and away from any electronic equipment. He's not always successful in this.
Jonty is an enthusiastic new addition to the development team. After 20 years as a Learning Disability nurse, he now loves the challenge of solving interesting problems with Ruby, Rails and Sinatra.
In his free time watch out for him dancing with the world famous Sallyport Sword Dancers.
Support Team Manager
Returning to the North East and rejoining our team following a 2 year absence, Dave has 7 years IT Support experience and has been involved with many different projects, large and small, across the United Kingdom.
Dave is extremely well travelled (5 continents, 19 countries and counting...) and a keen photographer who has albums full of breathtaking pictures from his travels.
In his down time he can be found wandering in any nearby wilderness talking photographs of everything or helping his wife train their dogs for their next movie role (to date four films and some TV work).
"Dave Kennedy is the best, any problem I have he can sort it!"
A graduate with a degree in Business Information Technology, Alan joined Transcendit after 6 years in the Hotel Industry where he was responsible for managing the IT Systems for a chain of 11 hotels. This has given him a very broad-based, practical knowledge of IT as well as experience with customer relations.
As well as Alan’s degree, he is also a Microsoft Certified Professional. Alan understands the importance of building a good relationship with the customer to understand their IT needs. Alan has been part of the Support team at Transcendit since 2004, in this time he has built excellent relationships with customers who range in size from single users, to networks of 100+. Alan likes to understand every part of our customers IT systems to ensure we can support them correctly. His thoughts: ‘if we understand exactly what the customer needs their IT to do, then we have more chance of seeing and rectifying a problem before it even occurs’
Outside of work you are likely to find Alan on the golf course (especially at the 19th hole!) He enjoys a fine malt whiskey & visiting different parts of the UK, especially zoo’s and wildlife parks.
"Alan quickly got to grips with all the peculiar arrangements... in a cheerful and professional manner. I have nothing but praise for his work and manner"
"Quick and efficient service from Alan today - thanks!"
"Alan and Helen have been so helpful and friendly, excellent customer service and care."
"As usual Alan Common supplied a fantastic response/service. Thanks Alan."
"Thank you Alan, a speedy and helpful response that not only helped now but will also help me in the future."
A computer enthusiast, Paul loves to be presented with new technical challenges. He graduated from Northumbria University in 2004, having earned First Class Honours in Computer Science. Paul worked as part of the support team throughout his degree and joined Transcendit full time once finished in 2004, Paul enjoys being involved in both IT Support and Application Development and finds both interesting as well as his chosen career path.
As well as earning a 1st class honours in his degree, Paul is also now a fully qualified Microsoft Certified Systems Administrator. Paul thrives on learning new products and services and enjoys project work as well as tackling any technical issues, whether it be a hardware problem with a single user PC or a complex software issue with a server/network of 100+ users.
When not crouched over a keyboard, Paul likes to unwind with a game of pool down the local and attending various music festivals and socialising with friends.
"Paul is magic give him a raise!"
"As usual, Brilliant support from Paul"
Having worked in IT support for a number of years now, Philip has gained a wide range of technical skills. Although the majority of his experience is with Microsoft operating systems and troubleshooting hardware issues, he is always eager to learn new technologies. Phil is a Microsoft Certified Professional.
Being a movie enthusiast Philip spends the majority of his spare time at the cinema or watching latest DVDs at home with a chilled pint. Philip is Transcendit's token Mackem but is coping well with life among the Geordies.
"Excellent as ever - thank you Phil."
Simon Stewart, Trinity Chambers
" Excellent.!! Amazed at how quickly problems can be resolved. Many Thanks Phil."
Rob Appleby, Appleby's Electrical Services
"Phil is the man. I can't imagine receiving my IT support from anyone else. You are like a god to me."
After graduating from Northumbria University with a degree in Business Information Systems, David spent 5 years providing technical advice on computer equipment to home users; supporting a wide variety of people ranging from the 8 to 80 year olds before joining Transcendit. David is a Microsoft Certified Systems Engineer, System Administrator, Technology Specialist and Professional as well as a VMware Certified Professional.
Away from the office David is a bit of a movie buff and enjoys gaming and wasting money on expensive gadgets.
"Yet again David Wong is a gentleman and a genius :-) " - Pam Tilson, Signature
"Always a pleasure to seek help from David Wong as he always works swiftly and effectively whenever we require any help."
"David was absolutely spot on!"
Dan is a recent graduate of Sunderland University, having achieved a CCNA and a First Class Honours in Network Computing. He has worked in the field of IT support and consultancy for almost 3 years now and continues to thrive on the technical challenges presented to him.
In his own time, when he’s not in workaholic mode, Dan enjoys spending time swimming, playing badminton, buying stuff he doesn’t need off eBay, attempting to watch pretty much every American TV show broadcast over here (while still having a life) and everyone’s favourite pastime, the pub!
"First experience with Team valley office, problem solved quickly as usual and what a lovely chap. Thank you Dan.... :-)"
During Helen’s 14 years in IT she’s fulfilled a number of different roles, with a mixture of IT support/engineering, Sales, Purchasing, Administration and Managerial positions she’s gained a wide variety of the essential skills needed to understand every aspect of the IT industry. Helen sees herself as the ‘Company Catalyst’ and enjoys different roles within the business. Helen’s main priority is ensuring the smooth running of projects and support tasks and making sure the customer is happy. Helen understands the importance of the smooth running of the office and behind the scenes ‘bits’ which ensure the customer gets the best service possible. Very much a people person, Helen enjoys talking to customers and has built a lot of good relationships with customers/suppliers.
In her spare time Helen travels the country playing in Pool competitions. She is a former England International and was a semi-finalist in the World Championships singles in 2009.
"Helen Littlewood was just fantastic and helped in every way she could. The problem was fixed in a very short time and up and running again. 10 out of 10. Both in manner and expertise."
"Alan and Helen have been so helpful and friendly, excellent customer service and care."
Geoff has worked for ten years in IT during which he spent 8 years working in a busy school IT support department, where customer service was very important, supporting a wide variety of people ranging from 11 year olds onwards. The 2 years Geoff has worked as a mobile IT Engineer for Nectar Electronics he has gained experience supporting all kinds of businesses throughout the North East
When not at work Geoff likes to unwind by play the guitar, watching films and throwing video game controllers at the TV.
"Geoff was excellent. Thank you "
"Geoff was brilliant and very patient."
Chris has a background as a Hardware Engineer, having worked for Computacenter in London before joining Nectar, now Transcendit, where he has been for seven years. He got the computer bug while serving in the RAF and “Got Lucky” being in the right place at the right time to pursue a career in IT.
Chris is an avid Leeds United Supporter, not a bad photographer and is often found looking for “Dead People” in the county archives.
"Chris Mallon is a star, we would be lost without him :-)"
Dave has been working in IT as an engineer and consultant for the last 15 years supporting clients from a wide variety of industry sectors . Dave is a qualified Microsoft Certified Systems Administrator, Enterprise Administrator, Technology Specialist and Professional, as well as a certified CompTIA A+ and N+ engineer. Outside work he enjoys spending time with his two daughters who keeps him busy in his free time. Dave also enjoys riding his motorbike (on the few occasions a year we have nice weather) , playing paintball, participating in sporting clays and going to the gym. Dave is also a football fan and supports the only team worth following - Newcastle United!
Katherine has over 25 years experience working in administration and banking. Following a year off to spend more time with her daughter she has returned to work in her current Administrator role with Transcendit. She likes living at the coast and spends many pleasurable hours regardless of the time of year at the beach, the rest of the time is spent socialising with her family and friends and trying to keep up with her daughter's hectic social life.
Kirk broke his first computer aged 3, fixed his first aged 6, and since the age of 13 when he took over the role of Student IT Manager/Head Student Librarian at school, he has done little other than develop computer skills. Having worked at Nectar, now Transcendit, for over 13 years, he has developed this geekyness yet further.
Other than break computer networks (“If I know what I did to break it, when a customer reports the same error, hopefully the cause will be the same.”), Kirk enjoys the traditional geeky hobbies of Dungeons & Dragons and picking continuity errors in films and sci-fi TV shows.
Christophe is one of our recent addition to the team, bringing a creative spark to our work. He has over 10 years of experience in web design and holds a Master in Electronic Media Design. Although he's French and loves fine wines and cheeses, Christophe became accustomed to local pubs, friendly pints and Cheddar.
In his spare time Christophe enjoys a bit of outdoor activities (mountain biking, walks, running), indoor activities (Volleyball, pubs & restaurants) and he's a big Formula1 fan.
Anthony was born in Canada but raised in Greece with an Italian background, bringing an international touch to the team. He left the hot climate in Greece to study at Newcastle University and liked it so much he stayed! Having studied Computer Science and E-Business, he is now applying his ambitious and hard working spirit to developing applications in Ruby on Rails.
Anthony loves travelling, his favourite island is Santorini in Greece, and his favourite city is Stockholm in Sweden. He loves cooking for his friends, he loves singing and dancing, and he works better with a full cup of coffee in his hands.
Gaynor has been working for Transcendit as a part-time receptionist/administrator since October 2013. This is a relatively new role for Gaynor as her past experiences were in the arts, namely gymnastics, acting and photography.
Gaynor's loves are video games and animals, the latter being what she hopes to do at some stage in her working career.
Support Engineer (apprentice)
Scott joined Transcendit in June 2014 after leaving school. Scott’s role within the business is an Apprentice IT Support Engineer. He is looking to complete his apprenticeship sometime in the next year or so.
When not at Transcendit Scott likes to play on games consoles and his computer with friends. He's also a fan of Newcastle United, with whom he is a season ticket holder.
This could be you...
Working with us
We are always looking for talented, skilled and genuinely motivated people who love what they do.
Whatever your skill set, be it admin, IT, design or development... if you're great, the chances are that we want you!
In exchange, we offer great working atmosphere, possibility to grow within the company, great salary, bonuses, generous holiday package and we are flexible on working hours... You can sometimes work from home if it suits you best!
"I've been working for Transcendit for the last 8 years... The atmosphere is great, the work is challenging and rewarding. The whole team is always pushing to give the best service they can and achieve great results!! An ideal working place"