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Privacy policy

Privacy, data protection, and all of the small print

We take the privacy of visitors to our site very seriously. The statement below fully explains our privacy and data protection policy and practices. If you would like to talk to us directly about our privacy policy, please don't hesitate to contact us at 0191 482 0444.

What information do we collect?

Visitors to our site are able to use the entirety of our website without Transcendit collecting any of their personal information. We will only ever collect personally identifiable information about you when you have voluntarily submitted it to us, for example, when you've signed up to our newsletter.

Whenever personally identifiable information is being collected by us, we will always make the reason clear and will let you know exactly how your information will be used. We reserve the right to add to the ways users can interact with us, but will ensure these additions adhere to the regulations outlined in this privacy policy.

The decision to provide Transcendit with personally identifiable information has always and will always remain with our users.

How do we use the information we collect?

For the most part, any personal information provided by visitors and collected by Transcendit is used to respond to inquiries or to process requests. Sometimes, we may share visitors' personal information with other companies that we have hired to provide services to use - like CustomerSure, which records customer feedback.

These companies are contractually bound to adhere to our privacy policy, and to use the personal information strictly for the performance of the service they provide. Transcendit do not (and never will) sell, trade, provide or rent personal information to third parties.

How do we keep the information secure?

Transcendit maintain strict physical, electronic and administrative safeguards for the protection of users' personally identifiable information. These secure your information against unauthorised or inappropriate access. Employees, business partners and affiliates who misuse user information are subject to disciplinary actions.

Any data collected through Transcendit's website will be afforded protection, either in manual or electronic form, to coincide with the principles of data protection law, ePrivacy and ISO standards.

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for a refurbished computer, cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
As ever, the most patient, understanding and effective support one could ask for. Simon Stewart, Trinity Chambers

Based on 4796 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 21-September-2016

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.