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Phone Systems

Find the best communication solution for your business

Which phone systems do we offer?

With phone systems becoming rapidly more integrated within the world of IT, we understand how important it is to work with a company who understands both inside out.

We can offer advice and guidance with whatever system you're considering, whether its PSTN (Public Switched Telephone Network) or ISDN (Integrated Services Digital Network), so when you purchase a phone system from us you have all the information you need.

We also offer a hosted phone system using VOIP (Voice Over Internet Protocol) as a low cost alternative to an onsite phone service, as well as both on-premise and Cloud telephone systems.

Phone systems

What features do these phone systems offer?

All of the telephone systems we provide come with everything you would expect from a modern exchange, such as:

  • Instant Messaging
  • Call logging, recording and voicemail (including email notifications)
  • Mobile twinning (so you can set your mobile to ring when your work phone is called)
  • Night mode (decide what happens to calls made to your office after hours)
  • Hunt group (decide who receives incoming calls, and in what order the phones should ring)
  • Hot desking (log into any phone on your system, and have your account and settings uploaded immediately to the phone itself)
  • Conference calls (Internal and external calls with multiple parties)
  • Hold Music
  • Fax to email service (using PDF files)

Phonebook

To complement our phone systems, our web development team created an online application, Phonebook. Phonebook is an accessible, user-friendly platform which helps you manage your business contacts and track your calls.


Features:

  • A cloud based phone book
  • Quick search functionality
  • A sleek, simple and easy-to-use interface
  • View all contacts within an organisation
  • Contacts are shared across all employees
  • Add multiple numbers against a single contact
  • Set a ‘preferred’ contact number for each contact
  • Customizable ‘favourites’ section for each user
  • ‘Click to dial’ function - just click on a number to call a contact
  • Store email addresses against contacts
  • Click an email address and Phonebook will open an email to the contact using your email client.
  • ‘Frequently dialed’ section for each user
  • Quick dial ‘preferred’ contact numbers from ‘favourites’ and ‘frequently called’.
  • Notifications of incoming calls, even when phonebook is minimized
  • View your missed calls, even those missed while Phonebook isn’t running

Why choose Transcendit?

By switching your phone systems with us, you could make extensive cost savings on line rentals and call charges. There are also no call setup charges, no minimum call charges and no call capping - and no hidden costs whatsoever.

When we sell you a phone system, we appreciate that we are selling you a service that you might need help with from time to time. We will provide you with the same standard of customer support as we do our IT support customers, so you have the security of knowing we'll be there whenever you need us.

Call 0191 482 0444 to discuss business telephony and VOIP

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for a refurbished computer, cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
You have got a great team there, nothing was a problem and they were extremely patient with me in explaining various things and sorting this out for me. Great Service Philip Bousfield, Advanced Financial Planning

Based on 6059 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 25-September-2017

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.