Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Microsoft

Transcendit is a Microsoft Gold Certified Partner. We have a continuous training program in place to ensure that our Microsoft Certified Professionals stay up to date, and our apprentices can get started. This is so we can be confident that the support we provide is accurate and up to our high standards.

VMWare

VMWare is the global leader in virtualisation and cloud infrastructure. Transcendit are a VMWare Professional Solutions provider, and two of our IT support engineers are VMWare Certified Professionals, allowing us to implement and consult on virtualisation solutions with confidence.

Symantec

Symantec is a prominent player in cyber-security, and has been named a Top 100 Global Innovator for a fifth consecutive year. Symantec is leading the way in endpoint and website security, threat detection and information protection, and Transcendit regularly use their backup solutions.

Fusemail

FuseMail is a business email service which supports over twenty five million mailboxes around the world. They offer hosted business email, integrated and multi-layered security, archiving and encryption. Transcendit recommend FuseMail as one of the most effective ways of protecting your email from viruses and spam.

F-Secure

F-Secure is a leading provider of anti-virus and IT security software. Their award winning internet security works across multiple devices, allowing you to protect your personal information and use the internet safely. Transcendit have years of experience working with F-Secure and its virus detection software.

Netgear

Netgear is a progressive company that provides network and storage solutions to businesses at a realistic cost. Their easy to use networking products make them a top pick for small and medium size businesses, and their systems are easy to install, and maintain. We have a great deal of experience working with Netgear.

Dell

Transcendit work with Dell to provide businesses with superior machines, designed with users in mind. Their business laptops and desktops boast fantastic in-class performance, durability and design. Dell's machines also offer IT-friendly software, ideal for a wide range of users.

Veeam

Veeam is a piece of software which allows for much faster backup and disaster recovery than other recovery solutions. Transcendit is a Veeam Silver Pro Partner, meaning that our team know all about Veeam virtual backups, and how they can help protect your business.

Call 0191 482 0444 for more details

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

Your team have been superb! Quick to respond. No hassle. They just get on with the job. After a well-planned and executed Microsoft 365 migration I have been firing out emails as teething problems have arisen and they have turned the requests around pronto. Not to mention being carried out in a friendly yet professional manner. Just amazing performance! Rosie Malcolm-MacEwan

Based on 9849 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 27-August-2021

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

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