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Systems and support

Friendly, honest and efficient support which is tailored to you and your business
Systems support

Why choose Transcendit?

When you contact us about IT support and your systems, you’ll speak to one of our engineers, support technicians or web developers - we don't have a sales team.

This means you’ll be working with people who understand IT, and what will work for your business. You’ll never be pushed into a purchase, and we’ll find the best solution for you – not the most profitable solution for us.

We also take the time to get to know you and your company. We understand that when you contact us with a problem, you don’t want to have to explain who you are and how your systems work. That’s why we’ll assign you an Account Manager, and a Lead Engineer, both of whom will know your business inside out and will be familiar with your requirements.

What do we offer?

  • Telephone, remote, and on-site support
  • Server monitoring and online data backup
  • Flexible support packages, system setup and configuration
  • Service usage reports and system reviews
  • Personal contacts and fast response times

Don't take our word for it, what do our clients think?

The team are excellent. Not only are they happy to carry out the task, but they are also willing to show you how to carry out some of the tasks yourself, which saves everyone time. Sandra Roberts, Pioneering Care Partnership
Excellent, friendly service - technical jargon thoroughly explained. Ailsa Charlton, Trinity Chambers
Yet again Dan provided fantastic service. Fast and efficient, with a clear understanding of what was needed. Ross Gill, IU Consult

Call us on 0191 482 0444 to discuss your needs

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
As ever, the most patient, understanding and effective support one could ask for. Simon Stewart, Trinity Chambers

Based on 11207 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 17-January-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer
Transcendit is a Microsoft Gold certified partner
VMWARE partner
Vipre partner
IPCortex partner
WithSecure partner
DELL partner
Barracuda partner
Veeam partner
N-Able partner