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Cookies

The cookies we use, and how we use them

What are cookies?

Cookies are little pockets of information that are designed to improve your browser experience. Some cookies keep you logged into a website, some provide advertisements based on your browsing history and some help the creators of the website to improve its functionality. To find out more about cookies and how they work, read our blog post here.

Which cookies do we use?

Transcendit use a few different sorts of cookies on our website. The descriptions and the functions of each cookie are below.

Session tracking cookies

We use session tracking cookies to remember where you've been on our website. Without these cookies, every time you clicked a new page you would be treated as a new user. These cookies expire whenever you leave the website. They do not retain any personally identifiable information.

Google Analytics cookies

Google Analytics use first party cookies to analyse how visitors are using our website. This can be anything from which links you click on, to how long you spend on a page and if the information we provided was helpful or not. These collect non-personally identifiable information, and are not shared with any third party. Find out more about Google's privacy policy here.

Social Media cookies

On our website you can share posts you find useful on Facebook, Twitter or Google Plus. For these buttons to work, cookies are used to connect your Facebook, Twitter or Google Plus account to our website. They do not do this automatically, or without your authorisation.

If you'd like to talk about our use of cookies, give us a call on 0191 482 0444.

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for a refurbished computer, cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Everything explained very well. Great service, thank you. Susan Hunt, York Minster

Based on 5278 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 07-February-2017

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.