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About us

Meet the people behind Transcendit, and find out where we came from

Kai Taylor
Web Developer Apprentice

  • Kai Taylor 3
  • Kai Taylor 4

Kai was born in Newcastle, moved to Cornwall and then came back up North to Pelaw. He was working on renewable energy but got bored of working on wind turbines. Kai’s brother got him into web development, and he started an apprenticeship with Transcendit in October 2018. Eventually, he hopes to get a degree in IT.

Kai loves animals, and has three leapord gekos, one crested gekos, two axolotl, six turtles and a bull snake. In his spare time, he likes going to the pub and listening to music – particularly The Strokes, Greenday and Panic at the Disco. The best gig he’s ever been to was Fallout Boy at Leeds Fest, and the worst gig was Years and Years, because they were seated tickets with his mum and dad. Kai also loves gaming, particularly Skyrim and Fallout. He once played Left for Dead for 9 hours in one sitting.

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Who can do without Chris in their lives, I certainly couldn't! Well done again. Eileen, Framehouse

Based on 9108 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 22-June-2020

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer

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