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Is your business feedback friendly? How to get honest feedback from your employees

Are you looking for honest feedback from your employees? Want to make changes to your business but need information from your staff to make it happen? When you're running a company, it can be difficult to get constructive criticism on how things are running at each level, and without this feedback it's hard to know how to improve. Luckily, we've got some great tips to help make your business more feedback friendly.

1. Learn how to accept criticism

Learning how to accept criticism is a vital skill when you're running a business. When you are offered feedback that criticises your business, it's important to be able to accept the criticism sincerely rather than take it personally. 

Thanking the person for the feedback is a good way of acknowledging the bravery that it takes to speak out; taking time to think about the feedback before you respond also helps employees understand that their comments are being considered. Accepting criticism graciously is also going to help your employees to do the same. 

2. Ask the right questions

Establishing a feedback-friendly culture within your business is redundant if you're not giving employees the opportunity to present you with feedback. Creating moments and opportunities for feedback can be as little as asking direct questions such as, 'What could be improved for you?' or, 'What isn't working for you at the moment?' 

Avoiding vague questions such as, 'How are you getting on?' or leading questions such as, 'Is that ok with you?' can help employees feel that they're being given the opportunity to give their opinions without an agenda behind the question.

3. Create opportunities for feedback

A feedback-friendly culture can also be established through other means; regular anonymous surveys can help employees feel that there's an opportunity to check in with management and directors on how they feel the business is being run. This can be helpful for people who regularly work remotely, who may not have contact with management from one week to the next.

By creating avenues for staff to feedback their opinions to directors, either through surveys, meetings or appraisals, you're likely to get additional information on how things are going. Checking in with staff can give a good sense of how moral is, if there are reoccurring issues, and if there are any interpersonal issues between your employees. 

4. Act on the feedback you receive

It's said that the best indicator of future behaviour is past behaviour, and that's also true when it comes to feedback. Employees are less likely to speak honestly and share their opinions with managers and directors when it's not been responded to before, or worse, when the response has been poor. 

When someone gives you some feedback, acknowledge it and accept it, even if it's different to your own experience. Employees are likely to feel more comfortable giving feedback when they know it will be taken seriously and acted upon - or if that's not possible, at least responded to sincerely. 

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for a refurbished computer, cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
We have been working with Transcendit since they started in business and they have never taken what they offer us for granted. Always first class professional service. Thanks to you all for the prompt attention and service. Bill Baty, Tech Set

Based on 8748 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 25-March-2020

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