We are currently looking for two IT support persons to join our Support team. The successful candidates will:
- Support a wide range of IT and different customers (both large and small)
- Work from both the office and when necessary on customer sites.
- Work on IT projects for our customers
- Assist with the management, upkeep and enhancement of internal company systems
- Assist in the production of quotations for IT projects
- Continually enhance their knowledge of all relevant IT systems in use
- Services will change over time so they must be flexible and adaptable
Technical Skills
Working experience and understanding of the following technologies is required:
- Microsoft Windows server operating systems
- Microsoft Windows client operating systems
- General understanding of email
- Office 365
- Microsoft Office
- Network Attached Storage (NAS)
- General networking
- TCP/IP and associated technologies (e.g., DNS, WINS, DHCP)
- Basic understanding of Firewalls including NAT and Firewall rules
- Mobile access to business email (eg, MS Exchange) – Android, iPhone, etc
- Anti-virus / anti-spyware / anti-spam
- Server / system backup solutions including online/Cloud backup
Working experience and understanding of the following technologies is desired:
- Microsoft Exchange
- Storage Area Networks (SANs)
- Telephony including Voice-over-IP (VoIP)
- Remote Desktop Services
- Cloud services – such as Azure, Amazon Cloud, file sharing (eg, Dropbox), etc
- Server virtualisation (VMware, Hyper-V, etc)
Personal Skills Required
As a customer-facing, service-oriented business, the candidates must:
- Be presentable, have good communication skills and a customer service mentality
- Take pride in providing a quality, helpful service to customers
- Have a positive and constructive approach to working
- Be able to work as part of a team as well as being self-motivated
- Be methodical and thorough with documentation and in general
- Be flexible and adaptable
- Be willing and driven to pass industry-appropriate accreditations
- Hold a full UK driving licence and have the use of a car during working/on-call hours
- UK degree in an IT related discipline, an equivalent professional qualification or relevant experience
Salary and Benefits
These IT support job packages include:
- Salary negotiable dependent on skills and experience – approx. £24-30K
- 22 days holiday (increasing with service up to a maximum of 30) plus bank holidays
- Quarterly profit related bonus (after initial 6 month period)
- Contribution to a Personal Pension scheme
- Formal and on the job training leading to industry qualifications, eg MCSE
