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IT Support jobs Newcastle / Durham

IT Support Jobs Newcastle Gateshead Durham

We are currently looking for two IT support persons to join our Support team. The successful candidates will:

  • Support a wide range of IT and different customers (both large and small)
  • Work from both the office and when necessary on customer sites.
  • Work on IT projects for our customers
  • Assist with the management, upkeep and enhancement of internal company systems
  • Assist in the production of quotations for IT projects
  • Continually enhance their knowledge of all relevant IT systems in use
  • Services will change over time so they must be flexible and adaptable

Technical Skills

Working experience and understanding of the following technologies is required:

  • Microsoft Windows server operating systems
  • Microsoft Windows client operating systems
  • General understanding of email
  • Office 365
  • Microsoft Office
  • Network Attached Storage (NAS)
  • General networking
  • TCP/IP and associated technologies (e.g., DNS, WINS, DHCP)
  • Basic understanding of Firewalls including NAT and Firewall rules
  • Mobile access to business email (eg, MS Exchange) – Android, iPhone, etc
  • Anti-virus / anti-spyware / anti-spam
  • Server / system backup solutions including online/Cloud backup

Working experience and understanding of the following technologies is desired:

  • Microsoft Exchange
  • Storage Area Networks (SANs)
  • Telephony including Voice-over-IP (VoIP)
  • Remote Desktop Services
  • Cloud services – such as Azure, Amazon Cloud, file sharing (eg, Dropbox), etc
  • Server virtualisation (VMware, Hyper-V, etc)

Personal Skills Required

As a customer-facing, service-oriented business, the candidates must:

  • Be presentable, have good communication skills and a customer service mentality
  • Take pride in providing a quality, helpful service to customers
  • Have a positive and constructive approach to working
  • Be able to work as part of a team as well as being self-motivated
  • Be methodical and thorough with documentation and in general
  • Be flexible and adaptable
  • Be willing and driven to pass industry-appropriate accreditations
  • Hold a full UK driving licence and have the use of a car during working/on-call hours
  • UK degree in an IT related discipline, an equivalent professional qualification or relevant experience

Salary and Benefits

These IT support job packages include:

  • Salary negotiable dependent on skills and experience – approx. £24-30K
  • 22 days holiday (increasing with service up to a maximum of 30) plus bank holidays
  • Quarterly profit related bonus (after initial 6 month period)
  • Contribution to a Personal Pension scheme
  • Formal and on the job training leading to industry qualifications, eg MCSE

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
The lads are absolutely fantastic and we can’t do without them, everyone I’ve dealt with has always been so patient, lovely and never patronising with me and I’m probably hard work. I would be lost without you David Wright

Based on 9849 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 27-August-2021

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer