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Meet Stefan, our new IT support engineer

Stefan Frizzel is the newest addition to our IT support team, and is working as a support engineer at our office in Gateshead. We had a chat with him to find out how he got into IT.

'I first used a computer when I was 10 years old.' says Stefan. 'That was quite late for my generation, but I grew up in the countryside and my first school didn't have any computers at all. When I was moved to Newcastle I started IT, and I started spending a lot of time on computers inside and outside of school.'

'Google was just starting to come into the forefront, and the way people researched was changing - it was so different from going to a library and checking encyclopedias.'

As Stefan moved into high school, he started to become interested in coding and development, 'I was doing basic website coding.  Basic HTML, that kind of thing. I spent a lot of time early social networks such as Myspace, because you could edit the code yourself.'

It was around that time that he started to think of IT as a career, 'I took IT though college, and then did a BSc in Computing Science at Newcastle University. It was quite different at college level, the software we were using was mostly Microsoft Office. Once I got to Uni it was much more technically focused; Java, C++, Web Development with PHP, which I liked.'

Stefan thought he'd end up working in software development, but once he started working in IT he took on more of a support role, 'I was providing support for local businesses, getting clients online, fixing printers, and then more advanced stuff like server configuration, disaster recovery, cyber security, hardware installation - a bit of everything really.'

'I do enjoy software development, but there are occasions when you can get stuck deep in the code and it can drive you insane. You could be focusing on a screen for ages and the code isn't working, but you can't find the solution, it can get frustrating as you go round in circles.'

'I find working in IT support more varied. You're working with clients, talking to them on the phone and getting them through an issue they're having. When you have an issue that's a challenge, it's really enjoyable and very rewarding when client expresses their appreciation'

Stefan started working for Transcendit at the beginning of January 2019 and is keen to start working towards his Microsoft certifications. He thinks working in our Gateshead office has been a breath of fresh air, 'Often in IT support work, because you're dealing with issues all the time it can have an effect on staff morale. But everyone here is really positive.'

For those who want to get into IT, Stefan says the best thing to do is get your own computer, 'Get a machine you can tinker with. And don't be afraid to research any problems and try performing the solution - the act of researching is going to massively improve your knowledge.' 

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for a refurbished computer, cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Very friendly and helpful. Doesn't presume that you know much but at the same time doesn't speak to you as if you know nothing. Very pleased with my contact. Christine Gibbs, KSA Group Ltd

Based on 7982 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 23-July-2019

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.