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Business in Snow and Rain

The James Farley Post Office (the main one) in New York city has an oft quoted inscription that goes:

Neither Rain, Nor Sleet, Nor Dark Of Night Shall Stay These Couriers From The Swift Completion Of Their Appointed Rounds.

In our business our clients generally expect us to be open for business unless a major disaster strikes especially as our clients are all over the world.

Is your business prepared for bad weather?

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A few weeks ago I received a letter from my son's High School commenting on the fact that the long range forecast was poor and what they would do in various situations. This made me think that our team needed to dust down our bad weather plan and make sure it was still relevant and workable - the business has changed and evolved since we organised it.

What is a Bad Weather Plan?

Generally, it is a plan that indicates what people and resources are required to deliver key services and applies a very low level disaster situation to them.

A good example is the recent heavy rains that resulted in massive traffic jams and huge delays moving around Newcastle upon Tyne, Gateshead and Durham. Ideally, an informed business would let its team know that if, after listening to the news etc, they realised that there was a big risk of them just getting stuck in a jam for a couple of hours, maybe they should just work from home with the tools provided. If no plan was in place then everyone would just try to get to work and arrive very late with many hours of lost revenue or client good will.

What is Transcendit's Bad Weather Plan?

When defining our plan we first had to detemine what services we deliver that we wanted to cover. Ideally we would always be able to cover:

  • Remote IT Support
  • Web Design
  • Application Development

Please note that these are all services we can perform remotely. Other services such as an on-site visit would be delayed due to bad weather and once safe would be undertaken.

In order to deliver those three services our team needs a few things:

  • To be able to communicate with each other - This is facilitated by just exchanging mobile numbers.
  • A computer to work on that accesses our central systems - Eveyone has laptops (this is a policy) and are encouraged to take them home especially if bad weather is forecast. Our systems are accessible via secure VPN meaning that as long as the office still has power and the internet is working the team can get to key systems. Lastly, we have terminal servers in place to allow our team to run applications as if they were sitting in the office.
  • A facility to allow clients to contact them - Our phone system is based on VOIP technology that means that we can connect virtual handsets from a PC that is connected from someone's house to the phone system at the office. Additionally, we have issued headsets to everyone so that they can have a reasonable phone experience. So, if someone rang and nobody was in the office we could still answer it.

Once these things are in place we simply need to:

  • Test, test, test. In our case this is quite easy as it just requires everyone to try working from home for a day. If they can do it successfully without missing anything then everything is in place.  If they are missing a key facility they will soon discover it.
  • Agree with the team under what conditions they will/won't attempt their normal journeys. For example, if someone is within walking distance then they probably will always be able to travel to the office.

Lastly, make sure you regularly remind people to test their part in the plan and give everyone a heads up if the forecast for the next day looks nasty.

Please remember this is NOT a Disaster Recovery Plan. This is merely a way for us to methodically try to deal with the chaos that arises whenever a few inches of snow falls.

I hope you find our example of use. If you would like assistance with a Bad Weather Plan, Disaster Recovery Plan or the technologies that can help your business with each of these situations please don't hesitate to contact Adam Kuznesof or Dave Scott.

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Very friendly and helpful. Doesn't presume that you know much but at the same time doesn't speak to you as if you know nothing. Very pleased with my contact. Christine Gibbs, KSA Group Ltd

Based on 11207 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 17-January-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

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