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Dan talks antivirus software, passwords and staying protected

Are you worried about viruses, but confused by antivirus software? We've been chatting to one of our IT support engineers Dan Morrison, about why it's important, and what options there are for businesses.

What does antivirus software do?
The point of antivirus software is to keep an eye on malicious and suspicious files on your machine. Think of it as an immune system for your PC or Mac.

Do you really need it?
Absolutely. It's vital if you want to stay protected online, particularly for businesses where you're dealing with sensitive information or data. Most machines come with something basic installed already, like Windows Defender - but we'd always recommend you install something more comprehensive.

And Macs (or Apple machines) need antivirus software too! There's a big myth out there that they don't need antivirus software, but without it they are vulnerable to attacks, malware and viruses - just as PCs are.

What antivirus software do Transcendit recommend? Do you need a different product for PCs and Macs?
We recommend F-Secure - it's cloud based, it works well on both PCs and Macs and it's easy to manage. We tested a lot of products - some offered too little protection, and some were overprotective. We just want it to block the dangerous stuff without it affecting usability, which is exactly what F-Secure does. It's low performance impact, but with the best degree of protection.

So is cloud-based antivirus software preferable?
It's not necessarily preferable. It's about finding the solution that works best for that customer. But if there isn't a physical central system that needs maintaining it takes the pressure off their work environment, so they can worry about their business. We take care of the rest!

And finally, what if something malicious gets downloaded by a user?
Report it to us. If something doesn't look quite right to you, give us a call and we'll check it out! It's always better to be safe than sorry.

Still worried about viruses? Call us on 0191 482 0444, or tweet us @TranscenditUK

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
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