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If you're an employee, here's what you need to know about COVID-19

If you're an employee, there's a number of different government schemes that you should be aware of in the wake of COVID-19. If you would like further information on the following guidance, please check the article on the gov.uk website.

Statutory Sick Pay

If you are too ill to work, you will be entitled to Statutory Sick Pay (SSP). This amounts to £94.25 a week and you can receive it for 28 weeks. If you are living with someone who has exhibited symptoms of COVID-19 and are under a household quarantine, you are also entitled to Statutory Sick Pay. SSP is currently being legislated to start from Day 1 as opposed to the previous Day 4 of sickness and will apply retroactively from 13th March.

Isolation notes

You no longer need to visit the GP to obtain a sick note - instead you can got to NHS 111 online and they'll be able to send you a sick note. These will also be accepted by the Jobcentre Plus.

Self-employed?

If you are earning below the lower limit of £118 a week, or you are self employed - meaning that you are not eligible for Statutory Sick Pay, you can claim new-style Employment and Support Allowance as well as make a claim for Universal Credit. You can do the majority of this online, and in-person assessments for Employment and Support Allowance have been replaced with telephone interviews. This is payable from Day 1 of sickness rather than Day 8 if you have COVID-19.

Furloughed workers

For employers that cannot cover staff costs due to COVID-19, they can access support to continue paying part of your wage through the Coronavirus Job Retention Scheme. Through this scheme you are classified as a furloughed worker so you are kept on the company payroll rather than being made redundant. Your employer can claim up to 80% of your wage up to £2,500 a month. 

Claiming benefits

If your pay has reduced as a result of COVID-19, or you are out of work you will be able to access Universal Credit. There is also support for rent costs, which is paid through Universal Credit.

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
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Find out what they're saying here.
We have taken on some account managers from our local competitors, and by all accounts Paradigm is leagues ahead of anything else out there. The benefit it is giving our business from both an account manager's point of view and the back of house administrative aspect is fantastic. Ross Gill, IU Consult

Based on 9108 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 22-June-2020

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