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Safe Harbour

Safe Harbour

Have your data protection responsibilities just changed?

The agreement that allowed businesses to send personal data between countries in the EU and the US has been declared void by the European Court of Justice, on the grounds that it does not protect against US surveillance.

Yesterday's abandonment of the Safe Harbour agreement (spelled Harbor in the official pact) will directly impact the way your business is allowed to handle personal information on your clients and your colleagues.

What does this mean for your business?

If you use Cloud based services or US-Owned infrastructures like Office365 and Google Docs, any personal data from your customers or employees will have to pass through a US server. As a result, the US will have a record of this information and has the ability to access it without your knowledge or consent.

Even if the programs and services your business uses are based within the EU, the data may be backed up on a US Cloud. This means that software based in an EU area won't necessarily coincide with data protection laws.

What was the Safe Harbour agreement?

Safe Harbour was an agreement which protected any personal data of EU citizens that passed through the US. As a result of Edward Snowden's actions, the European Court of Justice has ruled that Safe Harbour cannot be upheld in a court of law as it cannot claim to keep data that enters the US private.

Personal data transfers between businesses within the EU and the US have not been suspended, but the EU now has the authority to investigate these transfers if it suspects that personal data is not adequately protected.

What happens next?

Some companies are amending their terms and conditions, but this does not negate the EU's ruling. Currently businesses do not need to take any immediate action, but should wait for guidance from the EU, UK and suppliers.

All US based services are still running for EU businesses, as are those within the EU that directly or indirectly use US servers. Transcendit will keep you updated on any further developments.

Official statement (pdf)

Read our Safe Harbour update here:

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Very friendly and helpful. Doesn't presume that you know much but at the same time doesn't speak to you as if you know nothing. Very pleased with my contact. Christine Gibbs, KSA Group Ltd

Based on 11207 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 17-January-2024

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