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We're raising money for charity, with 21 for 21

In September 2021, Transcendit turns 21 years old. To celebrate, Transcendit are running a charity fundraising event, 21 for 21. We've been chatting to Adam Kuznesof to find out more.

'Because Transcendit is 21 years old this year, we're celebrating by doing 21 of something,' says Adam. 'Like running 21 miles, hiking 21 kilometers, cycling for 21 days; something that you feel you can accomplish that is loosely based around the number 21.'

Adam remembers Transcendit's first day, September 1st 2000, as one which was exciting and nerve-wracking, 'We went into our office in Newburn; myself, Dave Scott, Lee Irving, Tom Tinsley and Dick Davies. We got a call pretty much as we opened, and got a few hours work from that, and then spent the rest of the day getting ourselves organised and staring at the phone.'

'We were nervous about whether anyone would ask us help them or not, and wondering whether we were too small and too unknown to actually get things going,' says Adam. 'We knew we had a team of 5 competent IT engineers, but none of us were sales people, none were business people, we were just making it up as we went along.'

Adam says that they decided that not being involved in sales or business was a strength, 'Our starting point has always been, find out what the customer actually wants, and how we can help them. And that was better than us upselling products and services at clients that weren't appropriate or they didn't want.'

Two or three years into Transcendit, Adam says that he felt like this approach had paid off, 'There was a point when we realised that the phone was ringing, and that we weren't calling anybody, and everyone was calling us. That was the moment when we realised people were just buying our services now, as opposed to us selling them, which is what we wanted.'

'There was an acknowledgement that the business had evolved to a certain state, it had become a more stable thing,' says Adam. 'When you first start a business, it's all on your shoulders. Getting work, and keeping an eye on our finances was very much front and centre to keep the business going.'

'And then we had support customers who were on longer term contracts, we had employed a person, and we all noticed the shift. The business had changed from 5 individuals that worked really well together, to an organisation that could support itself, and our employees. And it's grown from there.'

One aspect of the business that the directors were passionate about was community, 'We wanted Transcendit to be a good business that helped it's employees and their families, and the wider community. And part of that for us was getting involved in fundraising, and supporting the charities that we cared about.' 

It's been a difficult year for charities, and Adam is hoping that 21 for 21 will help to raise some money for organisations which are struggling, 'We're hoping that people sponsor our staff, and that the money raised will go to a group of charities that we work with, or charities we've worked with in the past.' 

'Community has always been a huge part of our culture at Transcendit, and we're keen to celebrate that, and some fantastic North East charities too.'

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
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Find out what they're saying here.
We have been working with Transcendit since they started in business and they have never taken what they offer us for granted. Always first class professional service. Thanks to you all for the prompt attention and service. Bill Baty, Tech Set

Based on 9849 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 27-August-2021

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer