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Meet our new support engineer, Tim!

This month we've welcomed Tim Hughes to Transcendit, who has joined our team as an IT Support Engineer. We caught up with Tim to find out more about him, and how he got into IT.

'When I was in 6th form, I wanted to be a doctor,' says Tim. 'But the school got put into special measures, so I decided to leave and go to college instead. I considered being a car mechanic, tried that for a couple of weeks but that wasn't a good fit either. Finally, I tried IT. I did a BTEC Level 3, and then went to University of Salford, and did a BSc in Computer Networking.'

Working in IT made sense for Tim, as he enjoys figuring out how things work, 'I've always been the sort of person who takes everything apart, to see how everything works,' says Tim.  'I've been told that when I was little, I used to get the iron out the cupboard under the stairs, find a screwdriver from somewhere and start trying to take that apart. 

'If something can be taken apart, I'll find a way to take it apart. I've had my own car in bits. It's not always had good results, I have made smoke come out of the back of things on occasion. But there's a joy in figuring out yourself how to fix something that's broken. As soon as I get a new laptop I'm taking it apart, just to see what's inside.'

Whilst he was finishing his BSc, Tim started working, 'I started my first job in IT in Manchester before I graduated, and was learning to work on a service desk. I always say that I like working in IT because it connects people together. IT is the thing that allows you access to everything; information, knowledge, people. I couldn't imagine life without it.' 

In his free time, Tim socialises with his friends from university, 'I tend to go to Manchester and Cumbria to see my friends at the weekends - just going for a walk, the cinema, or going for a meal. For me, it's more about being with the people than what we're actually doing. During lockdown we've transitioned to video chats and games nights, which has been good.'

Tim has already started working towards his Microsoft certification, which he hopes to finish in a few weeks. He is already enjoying working with the rest of our IT support team. 'I like talking to clients, and figuring out how to fix a problem that they're having. That's a really good side of support engineering.' 

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Excellent - problem resolved quickly and efficiently. Barbara Sadler, Samuel Phillips

Based on 9108 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 22-June-2020

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