Skip to main content

Phone acting strangely? It could be malware

Malware doesn’t exclusively target computers; whether you have an android or an iOS, you could be at risk. Here are 5 signs that your phone could be infected with malware.

  1. Adverts are suddenly everywhere

    Not all malware is sneaky; some malware will be designed to get right in your face by throwing adverts onto your screen. These pop-up adverts might encourage you to click a bunch of different links and download a bunch more malware, input your information or ask for your bank details.

    Your phone shouldn’t be covered in advertisements. If you’re noticing your home screen is cluttered with pop-ups, it might be malware.

  2. Performance is dropping

    Another sign of malware is a distinct change in your phone’s performance. It could be taking you a long time to open an application, make a call or load up a website. Your phone might be overheating frequently, or be hot to the touch. Your battery might be draining quickly, and you’re needing to charge your device multiple times throughout the day.

    If your phone is a lot slower than usual or it's struggling to keep up, something else might be running in the background.

  3. Weird texts, calls and apps

    Check your inbox; are there contacts that you don’t recognise, or messages that you didn’t send? What about your call log? Do you recognise the incoming and outcoming calls on there? Have you noticed an app that you can’t remember downloading? When a phone has been infected with malware, hackers can text, call and install things on your phone.

    If your phone has been sending strange messages, or you’ve found some applications that you didn’t install, this could be a sign of malware.

  4. Bills are skyrocketing

    So your phone is so busy texting strangers, downloading apps and throwing adverts at you; who is paying for all this increased phone usage? It’ll be your bills that are skyrocketing. This might be through your data usage dramatically increasing, costs for thos illegitimate texts and calls, or charges for new application subscriptions.

    There shouldn’t be anything on your phone bill that you don’t recognise. If you don’t remember making those purchases, it might not be you making them.

  5. It’s a struggle to get to Settings

    A huge red flag that your phone could be infected with malware is that you’re struggling to get into your Settings. There’s a lot of information in your Settings; your phone usage, your downloaded applications, the ability to factory reset your phone. Hackers know this, and so some malware will prevent you from opening your Settings at all.

    If your phone crashes, restarts or simply doesn’t respond when you’re trying to open your Settings, it might mean that your phone is infected.

What should I do if my phone has malware?

If you think your phone is infected with malware, try installing antivirus software and using the application to scan your device. Antivirus software should be able to locate the malware and remove it from your device, as well as keep your phone safe from future malware infections. 

Tweet us @TranscenditUK


The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
You have got a great team there, nothing was a problem and they were extremely patient with me in explaining various things and sorting this out for me. Great Service Philip Bousfield, Advanced Financial Planning

Based on 11207 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 17-January-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer
Transcendit is a Microsoft Gold certified partner
VMWARE partner
Vipre partner
IPCortex partner
WithSecure partner
DELL partner
Barracuda partner
Veeam partner
N-Able partner