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Transcendit COVID-19 on-site visits statement

Over the past few weeks, Transcendit have been monitoring how COVID-19 has been affecting our clients and our services.  As more organisations return to centralised buildings and premises, as an essential service there are times when a site visit will be required. 

However, we will perform all reasonable and practical actions remotely prior to a site visit. This may involve a support team member talking a member of your staff through some physical steps. The safety of our staff and clients will remain our first priority.

Customer on-site precautions

  • If your office requires visitors to register or sign in with pen or other physical means, we ask that this is performed on behalf of the visiting support team member to minimise their physical contact
     
  • We ask that your on-site staff respect social distancing and keep 2 meters from our visiting support staff at all times
     
  • If you have specific procedures and protocols which you would like us to follow when attending site, please advise us of these before we arrive where possible.  We will ask the team to contact you prior to a site visit to confirm if you have any precautions which we should be aware of
     
  • If advance clarification can’t be made, we will ask the team member to confirm with you when arriving
     
  • When attending site, team members will perform the specific task they came prepared to perform and may not commit to performing any additional tasks they are advised of by the customer while on-site

Transcendit Support team members attending site:

  • Have undertaken a COVID awareness program
     
  • Will take recommended precautions before and during time on-site
     
  • Will travel to site using individual transport and will not use public transport
     
  • Will have Personal Protective Equipment suitable for the visit 
     
  • Team members will respect social distancing

We'd like to thank all of our customers for being patient and understanding over the last few months. We will continue to monitor the situation, and will post updates as things develop. On behalf of the team at Transcendit, thank you for helping to keep your team and our support engineers safe.

Yours sincerely,
Adam Kuznesof


The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
As ever, the most patient, understanding and effective support one could ask for. Simon Stewart, Trinity Chambers

Based on 9108 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 22-June-2020

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer