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What would you do if a car crashed into your office? It's time to think about disaster recovery

Around 9pm on Friday 24th January, a speeding car hit our C9 office. Over the days that followed, Transcendit had to work around insurance companies, landlords and deal with an office that now had a car shaped hole in it.

'Without a good disaster recovery plan in place, it would have been really difficult,' says Transcendit Director Adam Kuznesof. 'Although half of our office escaped unscathed, the other half wasn't suitable for working in. We had no heating and no bathrooms; it just wasn't possible for our team to carry on working in the office.'

'As part of our disaster recovery plan, everyone in the team has their own laptop. That meant that all of our web development, admin teams and directors who usually work in the damaged building could work from home easily. They could connect to our systems using a VPN (Virtual Private Network) which gave them access to everything they'd usually have in the office.'

'That meant whilst we were sorting out a temporary office space, our business kept going. Deadlines were still able to be met, our team was still able to communicate and collaborate efficiently using a combination of Microsoft Teams, Basecamp and VOIP telephony. It was essential that we didn't let our customers down.'  

'It's not really something businesses should be looking at as a luxury, or an unnecessary expense - it is a necessity, particularly for SMEs. It's no good trying to put a plan in place after something has gone wrong, because by then it's already too late. It's really important that directors and executives recognise the harm that an accident, like the one Transcendit experienced, could do to their business.'

If you don't have a disaster recovery plan Transcendit can help your business to create one, as well as discuss your backup options. 

Give us a call on 0191 482 0444

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
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Transcendit is a Living Wage employer