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Director Tom Tinsley to retire after 41 years working in IT

Director Tom Tinsley is retiring this month, after founding and working for Transcendit for the last 19 years, and working in IT since 1978.

'It's been an incredible journey working with my fellow directors over the past two decades,' says Tom. 'When we started this business we'd all been working for a larger IT corporation, and had got frustrated with the way they'd sold to people. We wanted to do things differently - and we accomplished that.'

'We've come a long way since we established the business back in 2000, but we've never lost sight of why we wanted to start our own business in the first place; finding the right solution for our customers, and getting to know our clients and their businesses really well. I couldn't be happier with where Transcendit is today.' 

'I'm looking forward to spending more time with my partner Gillian, training for the Great North Run which a few of us are doing this year, visiting my grown-up sons, and going to Liverpool to watch the football.'

Tom will be sincerely missed by the team at Transcendit. 'Directors Tom and Adam hired me back in 2016,' says Rebecca Harrison. 'I had never been to Gateshead before, and headed to the Metrocentre on the train. I'd booked a taxi from there to the interview but the taxi didn't turn up, and while I was trying to get another one I ran out of minutes.'

'I emailed Adam to say that I was really sorry, but I was lost and wouldn't make the interview in time - essentially saying, thanks for the opportunity to meet you but I'm not going to make it.'

'Without missing a beat, Adam came to pick me up from the Metrocentre. Tom sent me an email with the subject line, ''Adam is walking to you - blue suit, no tie, looking around for a young lady who looks lost''. It was mortifying at the time, but Tom really put me at ease - I did the interview with both of them, and I got the job.'

'It's a funny story to me now, and really illustrates the kind of people that the Directors here are. Tom and Adam went above and beyond to get me to the interview. Tom even walked me to the bus stop afterwards - just in case I got lost again.'

'Tom is just wonderful, and like all the Directors here, he puts you first. Whether it's a client, or an employee, or even a complete stranger - nothing is ever too much trouble. We'll all be very sad to see him go.'

'Transcendit is still very close to my heart,' says Tom, 'and I'll be popping my head in every now and again to say hello and see how everyone is getting on. It's not goodbye, it's see you later.'

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
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Who can do without Chris in their lives, I certainly couldn't! Well done again. Eileen, Framehouse

Based on 9108 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 22-June-2020

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