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Reprotec celebrate their thirty-year anniversary

Reprotec, a supplier of Resin flooring, is celebrating its 30th birthday this year. As one of our long-standing IT support customers, Director Tom Tinsley and Copywriter Rebecca Harrison went along to their office in County Durham to find out more about the business, and the advice they’d give to companies just starting out.

‘We’ve been working with Reprotec for seven years,’ says Director Tom Tinsley. ‘It’s absolutely vital to Transcendit to know our customers and their businesses inside out and create a strong working relationship. That way we can be sure we’re delivering the service they need and should expect from us.’

‘Transcendit and Reprotec are similar in a way, as the Transcendit Directors and Reprotec Managing Director John Holmes used their knowledge and experience of their industries to start their businesses from scratch. As such, you keep that personal touch and the respect that you have for your clients. That’s certainly helped us stay in business, and it’s clearly also worked for John and the team at Reprotec.’

Reprotec was founded in 1988 by Managing Director John Holmes, who was keen to be his own boss and start working for himself. The SME is now an award-winning market leader in surface protection technology, specialising in resin flooring systems including visual floor management signage and H&S demarcations.

‘Over the thirty years we’ve been in business, Reprotec has expanded into becoming Reprotec Group, which includes our Reprotec contracting services and our material sales company, Repair and Maintenance Suppliers Ltd that sells our products to trade and public,’ says John. ‘Watching the business grow has been amazing but seeing Reprotec Team develop personally and professionally is my proudest achievement. We’re also proud to have long held accreditations such as CHAS, Constructionline and Investors in People.’

‘Reprotec has always been at the forefront of development, having been one of the first resin companies in the UK to introduce the trade association apprenticeship in In-situ floor laying, which has led to individual Reprotec staff progressing further, some up to NVQ Level 6 In management. 

‘Reprotec’s values have never changed in 30 years and are very much based upon my personal values. It’s important to give people an opportunity to develop personally and in their career within the industry; and as such all our staff are fully employed and trained to a high standard.’

For companies starting out, John says that the best advice he can give is to be strong with your beliefs and values, and your systems of work, ‘Look after your people; aim to give them the tools to achieve their very best.’

Visit Reprotec's website

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
As always the support team are efficient and effective. Darlington Golf Club

Based on 9849 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 27-August-2021

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer