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Say hello to Simon, our new IT support engineer

This month we've welcomed Simon to Transcendit, who is joining us as an IT support engineer. We caught up with Simon to find out more about him, and how he got into IT. 

'Initially, I worked as a graphic designer,' says Simon. 'I've lived and worked all over; Durham, London and Leeds to name a few. When I was working in Slough, it was for a newspaper creating big promotional adverts. I was also doing the IT as a back up, because I 'showed aptitude' for it - I didn't really want to do it to be honest, but I got lumbered with it!'

Simon says that IT always felt like an option, particularly when he was moving away from graphic design, 'There's good bits and bad bits with graphic design. My sister was a programmer, so I was familiar with IT. And because I was doing a lot of IT anyway through graphic design, it just kind of stuck. Once, I took an Ethernet cable and plugged it in, literally just put it in the right port. Everyone was blown away, saying 'Simon's fixed it!'. From that day on I was the IT support.'

Simon went back to Gateshead college and trained to be a Cisco engineer, 'I actually almost joined the Met, but a job in Dartford came up so I went into IT. I've worked in IT ever since, and eventually found my way back up to Durham and the North East. I considered moving away to Canada after a time, I was even going through the emigration process, but then I met my wife. She was in the printing trade so we had a stimulating conversation about 4 colour press. I ended up staying in the UK after that.'

Simon and his wife now live in Houghton Le Spring with their daughter. They spend a lot of time together at swimming, gymnastics and Aikido, 'I used to do Aikido, Judo, Karate, a bit of kung fu. My daughter does Aikido now, she's going for her yellow belt before Christmas.'

In his spare time, Simon enjoys woodwork, 'I recently got myself a CNC machine. You can carve names into wood with a piece of software, you can do line art. I like messing around with that. I build things for the house aswell; shelves, drawers, decking, that sort of thing. I do little carvings aswell, you just need a carving knife and a bit of wood.'

Simon is a Microsoft Certified Systems Administrator,  Microsoft Certified IT Professional, a Microsoft Certified Technology Specialist and a Microsoft Certified Product Specialist. He is also a certified Fibre cabler, and will shortly be a certified Copper cable installer. We wish Simon the best in his new role!

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
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Find out what they're saying here.
The usual 1st class service that I've come expect as the norm! Dave Wales, Chirmarn

Based on 9108 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 22-June-2020

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