Skip to main content

Transcendit launches new website

This month we finally unveiled our brand new website, designed by web developer Christophe Duhaut and written by copywriter Rebecca Harrison.

'We wanted a website which was easy to navigate around and simple to use, but contained all the information both present and future customers needed,' says Christophe. 'It was really important that we put our customers at the forefront of any changes we made. The new website does exactly that.'

Our previous website had very little information about the range of services Transcendit offers. We wanted a dedicated page for each of our support, web development and subscription services, and so Rebecca started learning about everything from VPNs to ISPs.

'I'm a writer, not a computer technician.' says Rebecca. 'That made my job harder because I wasn't initially familiar with the subjects I was writing about. But in a way, it put me in the same position as our customers. I knew if I could write about VOIP in a way I could understand, our customers would understand it too.' 

'People shouldn't have to be computer whizzes to understand anything on our website - that's our team's job. Now visitors can find out exactly what we can offer their business quickly and easily - with all computer jargon translated.'

Christophe was keen for the design to reflect our brand, 'It was important for the website to look good, obviously.' he says. 'But more than anything else, we wanted to communicate that Transcendit is an honest, friendly business to work with. That's why our independently powered reviews are at the top of our home page.'

The reviews, ran by CustomerSure, cannot be edited or changed by Transcendit. 'We can tell everyone that we're a great company to work with,' says Christophe, 'but we'd rather let the reviews written by our customers speak for themselves.'

If you'd like Transcendit to design a website for your business, give our web development team a call on 0191 482 0444

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Your team have been superb! Quick to respond. No hassle. They just get on with the job. After a well-planned and executed Microsoft 365 migration I have been firing out emails as teething problems have arisen and they have turned the requests around pronto. Not to mention being carried out in a friendly yet professional manner. Just amazing performance! Rosie Malcolm-MacEwan

Based on 9849 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 27-August-2021

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer