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A web application for customer care, developed by Transcendit for Partner Construction

Who are Partner Construction Limited?

Partner Construction Limited is a Residential Property Development Company based in Durhamgate. Each new house they build comes with a 12 month guarantee, so that if anything needs to be fixed in that time, Partner Construction send out a sub-contractor to do the job.

The system that Partner Construction were using to handle these tasks consisted of a number of spreadsheets and lacked an accurate reporting and tracking function that lead to issues in Customer Care. For example, a person would call in with a problem or defect and the problem would be entered into a spreadsheet by an employee of Partner Construction. They would then try to find a sub-contractor to assign to the task.

There were problems with miscommunication, and a lack of communication between the sub-contractors and those individuals with a problem that needed fixing. The spreadsheet system also caused problems as it could only be updated by one person at a time.


Developing the application

In conjuction with Clixifix’s onsite development team, Transcendit assisted in developing a web based application that allowed for much more transparency between Partner Construction, the customer, and the sub-contractor. The customer can log the problem into the application, Clixifix, which is assigned to an available sub-contractor automatically. The sub-contractor can then upload photographs of the problem, log time in the application and communicate with the customer directly.

Clixifix was launched as a software as a service application to the market in 2013. The web based platform was able to fill a gap in the market, due to the ease of the application and the good form validation. Clixifix was far easier to manage and the automated nature of the app meant that a large amount of manual inputting was cut out completely.

The application has completely changed the way we handle customer care and defect management. Transcendit and the clixifix development team were able to take a convoluted process and make it an easy to use, and simple to understand application. Leigh Cresswell, Partner Construction

To discuss app development, call 0191 482 0444

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
The app works perfectly and looks great on both iPhone and Android Victoria Brunton, Hospitality Guaranteed

Based on 11207 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 17-January-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

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