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IT support

Providing professional, friendly and flexible IT support for businesses nationwide

What IT support do we offer?

Transcendit provide comprehensive IT support packages, which can be personalised to suit your business needs. Outsourcing your IT support to us will save you time and money, and allow you to get on with running your business.

We provide:

Telephone Support

When you call us we put you through straight away, and if we can't we will call you back within an hour. We will never leave you on hold.

Remote Support

An immediate response to your IT issues and technical support queries, which allows us to view the problem as it appears on your computer.

On-Site Support

We are always happy to visit you in person, to solve a problem, install something new or discuss how your IT Support could be improved.

Server Monitoring

We will install monitoring software so that your systems are looked after 24/7, so we can be confident that things are running smoothly.

Personal Contacts

We’ll assign you an Account Manager and a Lead Engineer, both of whom will know your business inside out and will be familiar with your requirements.

Online Data Backup

We protect your data by backing up all of your files, documents and programs to an online server, so that you're prepared if the worst happens.

Service Usage Reports

We send you regular service usage reports, so that you know exactly how we're protecting your systems, and all about any progress that we're making.

System Reviews

We review all of your systems regularly to make sure they are all continually updated, and are meeting all of your business needs and requirements.

Delivering the best possible service

At Transcendit, we understand that providing excellent service is about more than just technical knowledge. That's why we work hard to understand your business, and take the time to understand your current systems. We then discuss with you how we plan to solve any problems, monitor your systems and improve them where possible, now and into the future.

We understand that when you contact us with a problem, you don’t want to have to explain who you are and how your systems work. That’s why we’ll assign you an Account Manager, and a Lead Engineer, both of whom will know your business inside out and will be familiar with your requirements.

They will be backed up by the rest of the Transcendit team, who have high levels of expertise in a wide range of areas. As every person in our support team has spent years working in IT in various capacities, the combined knowledge of our team is exceptional.

The first time we work with a client, we do a full review of your current IT systems, and recommend any improvements. After that, we continue to work closely with you to make sure that everything runs as it should. Transcendit use advanced automated monitoring tools which notify out team of any changes, problems or potential problems.

If you want to raise an issue with us, you can contact us directly at any time. There will always be someone on hand to help straight away. If you need to talk to a specific member of our team and they're unavailable, they'll always get back to you within an hour. You can always contact us for any issue, whether it's about a problem or whether you just want some advice.

We use our own bespoke support management software, Prism, combined with a state of the art system monitoring tool that we install on your systems.

These programs allow our team to monitor your systems for potential problems, and record the information to ensure that your team and ours are always kept up to date.

Where do Transcendit offer IT support?

Our offices are in Gateshead and Durham, but Transcendit are able to offer telephone support, remote support and on-site support wherever your business is located. So whether you’re in the North East or further afield, your IT support is never far away.

Give us a call on 0191 482 0444 to discuss your IT support needs

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Thanks Lee, tested on iPhone and android and also on my PC and all works perfect and logos look brilliant. Emma Hall, Hospitality Guaranteed

Based on 11207 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 17-January-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer
Transcendit is a Microsoft Gold certified partner
VMWARE partner
Vipre partner
IPCortex partner
WithSecure partner
DELL partner
Barracuda partner
Veeam partner
N-Able partner