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What is the internet of things?

If you have a smart kettle, a smart TV, or even a smart doorbell, then you’re using the internet of things. This is a network of smart devices in your home that connect to the internet, which is how you can turn your kettle on from the...

Ransomware, and the US fuel hack

In May, a criminal group hacked a major US fuel pipeline. This was a ransomware attack, where the group DarkSide infiltrated Colonial Pipeline’s network, locking the data on computers and servers and demanding a ransom. But how did it...

Looking for a new challenge? Join our IT support team!

Transcendit are a family-orientated, professional, vibrant, growing and well respected IT company based in the North East, with offices in both Team Valley and Durham.  We consistently provide very high standards of service, which is backed by our customer feedback rating of 9.8 out of 10.  We are committed to achieving this by continuing to employ excellent people.

How to praise your employees

If you run a SME, praising your employees may be far down the list of your priorities. However, recognising the work that your staff do for you is key to improving happiness at work. This leads to increased job satisfaction, improved performance...

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Chris saves the day as usual. First class caring service for us old, non computer literate scholars. Thank you Chris, and thank you Transendit Dr D Wright

Based on 9849 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 27-August-2021

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer